Contextual Shapeshifting: It’s A Thing

We talk all the time about remaining human and authentic; they’re two of the biggest buzz words in 2013. And yet the makeup of the digital spectrum has created shape shifters of all of us, both physically and mentally. As humans, we are built to receive, give and and evolve information. The...

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Consumers are Fickle Humans

At any given moment, someone is trying to earn something from someone. Whether it’s trust, loyalty respect, even love, it’s the intangibles that people desire but can never buy. I used to believe that the highest honor a product or service could receive was to achieve “raving fan”...

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What’s your Social Speed Limit?

A driver on the road has so much to consider around them, including both the bad drivers and the good ones. Keeping your eyes on the road, and what’s in front and behind you, is what we’re all taught in order to be effective drivers. There are drivers like me who drive too fast (yes, I need...

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Defending and Enhancing Your Brand on Social Media

Until a few years ago, brands had just a few caretakers who really only had to worry about the press and media when it came to addressing positive and negative public opinion. But today, social media has given individual customers a phenomenal public platform to make themselves heard in a very...

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The New Social: A Sensory Experience

Humans are social creatures; this is something we all know and understand. But recently, at the Pivot conference in New York, I had the pleasure of interviewing Scott Hebner (VP of Social Business at IBM) and friend Kare Anderson (author, speaker, columnist and coach) on a main stage appearance...

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Create Moments of Random Social Kindness

The amount of information on the Internet is estimated at 4,000 exabytes.* How large is that, you ask? If you stacked books one on top of the other, starting from the surface of the Earth, the amount of information in 4,000 exabytes would take that stack from Earth to Pluto. And back. 80 times...

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Four Elements to Creating a Marketing Masterpiece

Whether it’s a great poet, painter, chefs or storyteller, it’s been said that the signature of a masterpiece is that its creator knew when it was ready to be consumed. Although all artists possess an ability to show us what they see, it takes mastery to know the moment when their vision is...

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Marketing at the Speed of Social

Atari revolutionized games. Pacman, Space Invaders, and Centipede (to name a few). The most incredible innovation was made by connecting a computer (gaming console) to a television and turning digital gameplay into something available to everyone. Their speed to market was created by this simple...

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The Social Gold Rush is Over

Social ROI. Impressions. Retweets. And the effervescent “like”. Yes, they all still matter. Social media is a shiny object that still glimmers. But now it’s time to figure out how to truly integrate it into our businesses. I recently spoke at Social Media Today’s Social...

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A Brands Wrecking Ball: Not Listening

Can you imagine if everyone talked at once? Some could argue that’s what social media is today. But through catch-and-release in our conversations ­– meaning there’s one or more active listeners and a speaker – we can build social behavioral models that mirror our real world...

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Everyone is an Influencer on Something

As humans, we share stories of experiences that have a positive, neutral or negative impact on something that triggered us to take action. Having a communications degree, I remember studying the variables involved in how communication is delivered and came to the same conclusion now as I did in...

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Collector or Curator? Becoming a Social Connoisseur

It used to be that you were a wine or art collector to be considered a connoisseur. These curators of their personal taste and beauty would search for pieces that fit a collection they would be proud to show off to their friends. Picking what went into their collection wasn’t easy, because it...

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