We live in a world of information overload and marketers must now quickly learn to integrate data and analytics into their day-to-day activities in order to remain up to date. As consumer adoption of new devices and channels accelerates, it becomes harder and harder to track customers across touch-points … from advertising to sales to service and support. However, it also presents an opportunity for companies that “get it right” to win by offering a superior customer experience. Successful execution of this strategy necessitates increased collaboration between the CMO and CIO.
Replay #H2HChat The Connected CIO in the Age of the Customer