The story we tell today is so much different then 10 years ago. The old days service was reactive – waiting for the customers to come to you. Today it’s all about listening and being proactive, customers are sharing what you need to hear and expecting brands to pay attention. Did you know that 67% of consumers have used a company’s social media site for servicing compared with 33% for social marketing? (J.D. Power and Associates)
Replay #H2HChat The Art of Sharing in a Service Drive World
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