Terms of Service

Last Updated: October 8, 2025

Welcome to Bryan Kramer. By accessing our website or using our services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using the bryankramer.com website ("Website") or engaging our executive coaching, keynote speaking, or consulting services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you may not access the Website or use our Services.

2. Services Overview

Bryan Kramer provides the following services:

• Executive Coaching: One-on-one strategic coaching for C-suite executives and senior leaders
• Keynote Speaking: Professional speaking engagements on leadership, marketing, and human-centered business
• Training & Workshops: Group coaching and corporate training programs
• Digital Content: Blog articles, newsletters, and educational resources

3. Important Disclaimers

Coaching is Not Therapy

No Guaranteed Results

While we are committed to providing high-quality coaching and strategic guidance, individual results vary based on many factors including your commitment, circumstances, and execution. We make no guarantees, warranties, or representations about specific outcomes, career advancement, revenue growth, or other measurable results.

Professional Judgment

All coaching advice and recommendations are provided based on professional judgment and experience. Ultimate decision-making responsibility remains with you, the client. We encourage you to seek additional professional advice (legal, financial, medical, etc.) as appropriate for your specific situation.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information during the application and coaching process
• Attend scheduled sessions on time or provide at least 24 hours notice for cancellations
• Actively participate in coaching exercises and complete agreed-upon assignments
• Maintain confidentiality regarding proprietary coaching materials and methodologies
• Act professionally and respectfully in all interactions
• Pay invoices promptly according to the agreed payment terms

5. Confidentiality

We maintain strict confidentiality regarding all coaching conversations, except:

• When disclosure is required by law or court order
• When there is an imminent risk of harm to you or others
• When you provide explicit written consent to share specific information
• When using anonymized case studies for educational or marketing purposes (with all identifying details removed)

6. Payment Terms

Fees and Billing

• Coaching fees are determined on a case-by-case basis and will be clearly communicated before engagement
• Payment is typically required upfront for coaching packages or within agreed payment terms
• Late payments may result in suspension of services and/or late fees
• All fees are in U.S. dollars unless otherwise specified

Refund Policy

Due to the personalized nature of executive coaching services:

• Coaching fees are generally non-refundable once services have commenced
• Package refunds may be prorated for unused sessions at our discretion
• Speaking engagement deposits are non-refundable within 30 days of the event
• Refund requests must be submitted in writing to [email protected]

7. Cancellation Policy

• Client Cancellations: Cancellations with less than 24 hours notice may be charged at the full session rate
• Coach Cancellations: In the rare event we must cancel, we will provide as much notice as possible and reschedule at no additional charge
• Program Termination: Either party may terminate the coaching relationship with 14 days written notice

8. Intellectual Property

Our Content

All content on this Website, including text, graphics, logos, videos, software, and methodologies (collectively "Content"), is the property of Bryan Kramer or its licensors and is protected by copyright, trademark, and other intellectual property laws.

License and Restrictions

You are granted a limited, non-exclusive, non-transferable license to:

• Access and view Website content for personal, non-commercial use
• Download one copy of coaching materials provided during your engagement

You may NOT:

• Reproduce, distribute, or create derivative works without written permission
• Use our methodologies or frameworks in your own commercial services
• Remove copyright or proprietary notices from any Content
• Scrape, harvest, or data mine our Website

9. Testimonials and Case Studies

By providing a testimonial or participating in a case study, you grant us permission to use your name, likeness, company name, and feedback for marketing purposes. We will always seek your explicit approval before publishing any testimonial and will honor requests for anonymity or withdrawal.

10. Limitation of Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless Bryan Kramer, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution

Informal Resolution

In the event of any dispute, we encourage you to first contact us at [email protected] to seek an informal resolution.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules, except where prohibited by law. The arbitration shall take place in Arizona, and judgment on the award may be entered in any court of competent jurisdiction.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our Website. Your continued use of our Services following such notice constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any specific coaching agreements, constitute the entire agreement between you and Bryan Kramer regarding the use of our Services and supersede all prior agreements and understandings.

16. Contact Information

For questions about these Terms of Service, please contact us: