Social Selling sounds great to brands. Until they realize that the conversation goes both ways. They must now operate under the assumption that any and all tense customer interactions will be broadcast across their social channels. It only takes one tweet going viral to unleash a wave of criticism that in some cases reaching all […]
Social Selling sounds great to brands. Until they realize that the conversation goes both ways. They must now operate under the assumption that any and all tense customer interactions will be broadcast across their social channels. It only takes one tweet going viral to unleash a wave of criticism that in some cases reaching all the way to the C-Suite. However in this Shareology edition of H2HChat, international speaker and best-selling author Jay Baer speaks with Bryan and Suzie about why Brands should see complaints as opportunities rather nightmare scenarios.
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I'm Bryan Kramer. I coach executives and founders one to one, and I give keynotes on AI, leadership and human connection.