In This Episode
- Identifying your area of expertise
- Creating more value for your customers
- Opening up new possibilities for different kinds of connections
- Investing in a community to grow it
Quotations From This Episode
“One degree moves you.” — @robbiebax
“The shift kept widening.” — @robbiebax
“Change the lens that you’re looking at your customer relationships through.” — @robbiebax
“Communities are innately human.” — @robbiebax
Robbie Kellman Baxter has more than 20 years of experience providing strategic business advice to major organizations, including Netflix, Fitbit, Microsoft and Consumer Reports. She has been focused on subscription and growth strategies for the past decade. Baxter has been featured in the Wall Street Journal and on CNN. She earned her MBA from the Stanford Graduate School of Business, and graduated with honors from Harvard College.
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